PRIVACY AND COOKIES
WHAT KINDS OF INFORMATION DO WE COLLECT?
To process your purchase of products & services we need your general data. When booking a private tour this may include payment details. This information is necessary to complete the order. We handle your data carefully.
When you reserve a spot for a free tour we collect the following information you provide:
- E-mail address
- Phone number
- Browser and type of machine
- Other data that you make available to us by all sorts of communication between FreeDam Tours VOF and you, for example in e-mail traffic, chat, contact forms or in correspondence (online and by telephone).
When you book a private tour with us we may also ask and collect the following information:
- Bank account
When you take part in a free tour :
- Your picture as part of the group photo taken during the tour.
This picture will be shared on our Facebook page. If we have your e-mail address, it will also be emailed to you after the tour. If you like to be removed from the picture you can send us a request to be blocked-out to firstname.lastname@example.org and we will either remove the picture of block you from the picture on Facebook.
LOG FILE INFORMATION
We collect information that your browser sends whenever you visit our Website. This log file information may include information such as your computer’s Internet Protocol address, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages and other statistics.
ANALYTICS SERVICES (NON-PERSONALLY IDENTIFIABLE INFORMATION ONLY)
HOW DO WE USE THIS INFORMATION?
We use all of the information we have to help us provide and support our Website. Here is how:
- Provide, improve, test, and monitor the effectiveness of our Website;
- Monitor metrics such as total number of visitors, traffic, and demographic patterns;
WHY DO WE COLLECT DATA?
- Handling your order, purchase of services and payment
- To contact you if necessary to carry out our services
- To inform you about changes to our services and products
- To deliver goods and services to you (digital)
- To answer your questions via mail, or phone / whatsapp / text messaging
- FreeDam Tours V.O.F. also processes personal data if we are legally obliged to do so, such as information we need for our tax return.
HOW IS THIS INFORMATION SHARED?
We will not rent or sell your information to third parties outside FreeDam Tours V.O.F.
HOW DO WE SECURE AND PROTECT YOUR DATA?
FreeDam Tours V.O.F. has taken appropriate technical and organizational measures by using the latest technologies to protect your information against loss or unlawful processing. We use safeguards to help keep the information collected through the Website secure. However, FreeDam Tours V.O.F. cannot ensure the security of any information you transmit to FreeDam Tours V.O.F. or guarantee that information on the Website may not be accessed, disclosed, altered, or destroyed. We request you to do your part to help us. You are responsible for controlling access to emails between you and FreeDam Tours V.O.F., at all times. We are not responsible for the functionality, privacy, or security measures of any other organization.
CHANGE OF CONTROL
We may access, preserve and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; and to prevent death or imminent bodily harm. Information we receive about you may be accessed, processed and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm.
In accordance with the law, FreeDam Tours V.O.F. does not retain data any longer than is required for attaining the purposes for which they were collected.
INSPECTION AND CORRECTION
If you wish to know which of your data FreeDam Tours V.O.F. has recorded or if you wish to amend or remove data that you cannot amend via your account, please contact FreeDam Tours V.O.F..
THIRD-PARTY APPLICATIONS, WEBSITES AND SERVICES
Reservations for free tours are handled by the online booking and management software system ‘Trekksoft AG‘ (Hauptstrasse 15 3800 Matten b. Interlaken, Switzerland). Trekkoft collects and stores the following information: Gender, Name, E-mail address, Phone number. Trekksoft stores this data according to their Terms of Service (including Privacy Policies). FreeDam Tours does not save any of your data on it’s servers.
HOW TO CONTACT US