Privacy and Cookies

Introduction

We respect your privacy and take good care of your data. In this Privacy Policy we want to explain how we collect data and with what purposes.

General information

This is the Privacy Policy of FreeDam Tours V.O.F., a company having its address at Pieter van der Doesstraat 48-3, 1056VH, Amsterdam, The Netherlands. FreeDam Tours V.O.F. is registered with the Chamber of Commerce under number 70477213. Our Privacy Policy explains how we collect, use, share and protect information in relation to our website www.freedamtours.com (the “Website“). We collect this information when you visit our website with your computer, tablet or mobile phone (“Computer”). We process personal data in a manner that is in accordance with the General Data Protection Regulation (the “GDPR”), the GDPR-based legislation and the other current privacy legislation. By using the Website, you understand and agree to the collection and use of information in accordance with this Privacy Policy. Our Privacy Policy applies to all visitors, users, and others who access the Website (“Users“).

What kinds of information do we collect?

To process your purchase of products & services we need your general data. When booking a private tour this may include payment details. This information is necessary to complete the order. We handle your data carefully.

When you reserve a spot for a free tour we collect the following information you provide:

  • Gender
  • Name
  • E-mail address
  • Phone number
  • Browser and type of machine
  • Analytics
  • Other data that you make available to us by all sorts of communication between FreeDam Tours VOF and you, for example in e-mail traffic, chat, contact forms or in correspondence (online and by telephone).
When you book a private tour with us we may also ask and collect the following information:
  • Bank account
  • Address
When you take part in a free tour :
  • Your picture as part of the group photo taken during the tour.
This picture will be shared on our Facebook page. If we have your e-mail address, it will also be emailed to you after the tour. If you like to be removed from the picture you can send us a request to be blocked-out to info@freedamtours.com and we will either remove the picture of block you from the picture on Facebook.

Log file information

We collect information that your browser sends whenever you visit our Website. This log file information may include information such as your computer’s Internet Protocol address, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Analytics services (non-personally identifiable information only)

We use third-party analytics tools to help us measure traffic and usage trends for the Website. These tools collect information sent by your device or our Website, including the web pages you visit, add-ons, and other information that assists us in improving the Website. The tools use ‘cookies’, which are text files placed on your device, to collect your log information and behavior information in an anonymous form. We collect and use this analytics information and it cannot identify any particular individual User. Cookie data will be removed after 26 months. With respect to Google Analytics, although Google Analytics plants a permanent cookie on your web browser to identify you, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits by disabling cookies.

How do we use this information?

We use all of the information we have to help us provide and support our Website. Here is how:
  • Provide, improve, test, and monitor the effectiveness of our Website;
  • Monitor metrics such as total number of visitors, traffic, and demographic patterns;

Why do we collect data?

  • Handling your order, purchase of services and payment
  • To contact you if necessary to carry out our services
  • To inform you about changes to our services and products
  • To deliver goods and services to you (digital)
  • To answer your questions via mail, or phone / whatsapp  / text messaging
  • FreeDam Tours V.O.F. also processes personal data if we are legally obliged to do so, such as information we need for our tax return.

How is this information shared?

We will not rent or sell your information to third parties outside FreeDam Tours V.O.F.

How do we secure and protect your data?

FreeDam Tours V.O.F. has taken appropriate technical and organizational measures by using the latest technologies to protect your information against loss or unlawful processing. We use safeguards to help keep the information collected through the Website secure. However, FreeDam Tours V.O.F. cannot ensure the security of any information you transmit to FreeDam Tours V.O.F. or guarantee that information on the Website may not be accessed, disclosed, altered, or destroyed. We request you to do your part to help us. You are responsible for controlling access to emails between you and FreeDam Tours V.O.F., at all times. We are not responsible for the functionality, privacy, or security measures of any other organization.

Change of control

If we sell or otherwise transfer part or the whole of FreeDam Tours V.O.F. or our assets to another organization (e.g., in the course of a transaction like a merger, acquisition, bankruptcy, dissolution, liquidation), your information collected through the Website will not be sold or transferred. The buyer or transferee will have to honor the commitments we have made in this Privacy Policy.

Legal requests

We may access, preserve and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; and to prevent death or imminent bodily harm. Information we receive about you may be accessed, processed and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm.

International transfer

Your information may be transferred to, and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside Netherlands and choose to provide information to us, please note that we transfer the information to The Netherlands. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Retention period

In accordance with the law, FreeDam Tours V.O.F.  does not retain data any longer than is required for attaining the purposes for which they were collected.

Inspection and correction

If you wish to know which of your data FreeDam Tours V.O.F. has recorded or if you wish to amend or remove data that you cannot amend via your account, please contact FreeDam Tours V.O.F..

Third-party applications, websites and services

Reservations for free tours are handled by the online booking and management software system ‘Trekksoft AG‘ (Hauptstrasse 15 3800 Matten b. Interlaken, Switzerland). Trekkoft collects and stores the following information: Gender, Name, E-mail address, Phone number. Trekksoft stores this data according to their Terms of Service (including Privacy Policies). FreeDam Tours does not save any of your data on it’s servers.
We are not responsible for the practices employed by any applications, websites or services linked to or from our Website, including the information or content contained within them. Please remember that when you use a link to go from our Website to another application, website or service, our Privacy Policy does not apply to those third-party applications, websites or services. Your browsing and interaction on any third-party application, website or service, including those that have a link on our Website, are subject to that third party’s own rules and policies.

Changes to this privacy policy

We may modify or update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. This Privacy Policy is updated at June 8th, 2018.

How to contact us

If you have any questions about this Privacy Policy, please send an email to info@freedamtours.com.